3D Juggling 436: Hold your nerve
Claire writes: 'The broken foot is now healed, but the memory of 2 weeks in a Butlin's mobility scooter is still firmly alive. The first evening we were there I was trying to get back to my accommodation at 10.30pm after a long day's work and finding going up and down pavements a challenge to my driving! A helpful member of staff pointed out a traffic barrier on the road and told me that if I drove towards it, the barrier would lift up and allow me through. And there was the challenge. If he was right I'd get back in extra quick time. And if he was wrong, I would have a long drive in my scooter to get back onto the pavements. So I slowly drove up to the barrier which was about level with my nose. They're designed for lorries, so it only lifted when I was within millimetres. But it did lift and I carried on my journey!
That was certainly a case of holding my nerve even though I was unsure about what would happen next. That's what needs to happen in effective conversations at work. Sometimes we need to open a conversation without the security of knowing the other 5 bullet points which we have as our comfort in a notebook and trust our colleague and the process. Because then our colleague will find the way forward with our support rather than our solution. And because you won't know what will happen next, you will need to hold your nerve. And in doing that you are demonstrating trust which is a very powerful thing.
Love this? Do us a favour and send it to five people. Who thinks like you? You could send it to someone who holds their nerve at work!
Discuss this week's juggling at http://www.3dcoaching.blogspot.com/
© 2009 3D Coaching Ltd May be distributed freely. Please retain contact details: www.3dcoaching.com and send a copy/ link to info@3dcoaching.com
Monday, July 06, 2009
Friday, June 26, 2009
3D Juggling 435: New Bathroom
Claire writes: 'I simply noticed that the lino in the shower room had come unstuck. When we lifted it, the floor was soaking wet and black and mouldy. After 3 weeks, we isolated the source of the leak - a drip from the cistern. The loss adjuster says it will cost £2000 to make good the damage and the shower will have to be taken out to replace the floor and a wall. All because we have a boxed in cistern and never saw the drip. I had noticed some discolouring on the lino and put it down to excess trampling on with muddy shoes! Had the cistern been visible, the same problem would have been noticed in days and resolved for a few pounds. It has probably been dripping for several years.
How much time do you spend dealing with damage in your organisation? We have all met people who fly off the handle at the slightest thing, and then leave others dealing with the consequences. That's damaging. And you can see it. What can be just as damaging is the drip of dissatisfaction and complaints and unhappiness that is under the surface. It may be whispered. It may be unsaid. Unless there is a safe place to communicate well, it can be as damaging as the drip in our bathroom. It wasn't the drip that caused the damage. It was the way the architect had designed the room.
What's causing your damage?
If you want to know more about water, fire and wind damage in teams, read 'The Four Elements of Success' by Laurie Beth Jones.
Love this? Do us a favour and send it to five people. Who thinks like you? You could send it to someone who works in damage limitation with staff!
Discuss this week's juggling at http://www.3dcoaching.blogspot.com/
© 2009 3D Coaching Ltd May be distributed freely. Please retain contact details: www.3dcoaching.com and send a copy/ link to info@3dcoaching.com
Claire writes: 'I simply noticed that the lino in the shower room had come unstuck. When we lifted it, the floor was soaking wet and black and mouldy. After 3 weeks, we isolated the source of the leak - a drip from the cistern. The loss adjuster says it will cost £2000 to make good the damage and the shower will have to be taken out to replace the floor and a wall. All because we have a boxed in cistern and never saw the drip. I had noticed some discolouring on the lino and put it down to excess trampling on with muddy shoes! Had the cistern been visible, the same problem would have been noticed in days and resolved for a few pounds. It has probably been dripping for several years.
How much time do you spend dealing with damage in your organisation? We have all met people who fly off the handle at the slightest thing, and then leave others dealing with the consequences. That's damaging. And you can see it. What can be just as damaging is the drip of dissatisfaction and complaints and unhappiness that is under the surface. It may be whispered. It may be unsaid. Unless there is a safe place to communicate well, it can be as damaging as the drip in our bathroom. It wasn't the drip that caused the damage. It was the way the architect had designed the room.
What's causing your damage?
If you want to know more about water, fire and wind damage in teams, read 'The Four Elements of Success' by Laurie Beth Jones.
Love this? Do us a favour and send it to five people. Who thinks like you? You could send it to someone who works in damage limitation with staff!
Discuss this week's juggling at http://www.3dcoaching.blogspot.com/
© 2009 3D Coaching Ltd May be distributed freely. Please retain contact details: www.3dcoaching.com and send a copy/ link to info@3dcoaching.com
Monday, June 22, 2009
I love this footer
From A... ...R
London
Phone number
I try to email just once a day
In fact I may change mine!! Also excited that Mark Forster's new Autofoucs is coming out this week.
From A... ...R
London
Phone number
I try to email just once a day
In fact I may change mine!! Also excited that Mark Forster's new Autofoucs is coming out this week.
3D Juggling 434: Chilli and Rice
Jane writes: "I was coaching a participant on our Coaching for Excellence programme last week when she suddenly realised that if she responded differently to a specific situation that keeps recurring, she was likely to get a different outcome. This opened up all sorts of possibilities for her, and led to rehearsal of a conversation that she needed to have instead of the one that usually happens.
Of course it is one thing to know what you need to do differently, and quite another thing to actually do it. Habits or patterns of behaviour can be difficult to break, and their familiarity can be strangely comforting even if we don’t like the results. This reminded me of an evening a few weeks ago when I cooked a meal for Claire and Lynn. I know that Claire needs to avoid gluten and had decided to cook chilli and rice (not forgetting to provide tortilla chips and sour cream). Fortunately we were all in my kitchen when I was preparing our meal, as when I reached into my cupboard for an ingredient Claire was able to ask whether it was ordinary flour. It was. Although I had planned to use cornflour, I had automatically slipped into my normal routine and done what I always do when making chilli. I am very grateful that Claire was noticing what I was doing and was able to gently challenge me. As a result the meal was a success (well, they both ate it!).
As a coach I need to help clients reflect on their behaviour and notice patterns of behaviour that might not be helpful. I also need help to recognise my own habits as a coach and what I might do differently to better serve my clients. Who do you use to help you to notice your habits?"
Love this? Do us a favour and send it to five people. Who thinks like you? You could send it to someone who likes chilli!
Discuss this week's juggling at http://www.3dcoaching.blogspot.com/
© 2009 3D Coaching Ltd May be distributed freely. Please retain contact details: www.3dcoaching.com and send a copy/ link to info@3dcoaching.com
Jane writes: "I was coaching a participant on our Coaching for Excellence programme last week when she suddenly realised that if she responded differently to a specific situation that keeps recurring, she was likely to get a different outcome. This opened up all sorts of possibilities for her, and led to rehearsal of a conversation that she needed to have instead of the one that usually happens.
Of course it is one thing to know what you need to do differently, and quite another thing to actually do it. Habits or patterns of behaviour can be difficult to break, and their familiarity can be strangely comforting even if we don’t like the results. This reminded me of an evening a few weeks ago when I cooked a meal for Claire and Lynn. I know that Claire needs to avoid gluten and had decided to cook chilli and rice (not forgetting to provide tortilla chips and sour cream). Fortunately we were all in my kitchen when I was preparing our meal, as when I reached into my cupboard for an ingredient Claire was able to ask whether it was ordinary flour. It was. Although I had planned to use cornflour, I had automatically slipped into my normal routine and done what I always do when making chilli. I am very grateful that Claire was noticing what I was doing and was able to gently challenge me. As a result the meal was a success (well, they both ate it!).
As a coach I need to help clients reflect on their behaviour and notice patterns of behaviour that might not be helpful. I also need help to recognise my own habits as a coach and what I might do differently to better serve my clients. Who do you use to help you to notice your habits?"
Love this? Do us a favour and send it to five people. Who thinks like you? You could send it to someone who likes chilli!
Discuss this week's juggling at http://www.3dcoaching.blogspot.com/
© 2009 3D Coaching Ltd May be distributed freely. Please retain contact details: www.3dcoaching.com and send a copy/ link to info@3dcoaching.com
Friday, June 12, 2009
3D Juggling 433: Extravagant Ideas
There are still 2 spaces on the Action Learning Set Facilitator training on 30th June in London. Make us a reasonable offer...
Claire writes: 'Many years ago, Barbara Sher wrote a book called: I could do anything if only I knew what it was. When people come for a Career Makeover, that phrase is mirrored in many conversations. So how on earth do you get inspiration? Ask for advice, and those close to you receive your anxiety and add it to their own feelings about your career and how it affects them - which can rather stifle creativity!
Try this: Find 5 people who know you well and ask them each to write down 20 jobs they could imagine you doing. You'll have thought of the first five and the last five will probably be crazy. But in that list will be clues about potential which others see in you and some great creative thinking. Embalmer was on one lady's list - not something she had thought of before! This can also make a fun evening with friends - just get the list down before you open the second bottle of wine!'
Love this? Do us a favour and send it to five people. Who thinks like you? You could send it to someone who is looking for ideas.
Discuss this week's juggling at http://www.3dcoaching.blogspot.com/
© 2009 3D Coaching Ltd May be distributed freely. Please retain contact details: www.3dcoaching.com and send a copy/ link to info@3dcoaching.com
There are still 2 spaces on the Action Learning Set Facilitator training on 30th June in London. Make us a reasonable offer...
Claire writes: 'Many years ago, Barbara Sher wrote a book called: I could do anything if only I knew what it was. When people come for a Career Makeover, that phrase is mirrored in many conversations. So how on earth do you get inspiration? Ask for advice, and those close to you receive your anxiety and add it to their own feelings about your career and how it affects them - which can rather stifle creativity!
Try this: Find 5 people who know you well and ask them each to write down 20 jobs they could imagine you doing. You'll have thought of the first five and the last five will probably be crazy. But in that list will be clues about potential which others see in you and some great creative thinking. Embalmer was on one lady's list - not something she had thought of before! This can also make a fun evening with friends - just get the list down before you open the second bottle of wine!'
Love this? Do us a favour and send it to five people. Who thinks like you? You could send it to someone who is looking for ideas.
Discuss this week's juggling at http://www.3dcoaching.blogspot.com/
© 2009 3D Coaching Ltd May be distributed freely. Please retain contact details: www.3dcoaching.com and send a copy/ link to info@3dcoaching.com
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