3D Juggling 512: Trust

Claire writes:  'After a family party last weekend, where one of the children's wheelchair was stolen from the hotel, I decided to Tweet to see if anyone could help us look for it.  Little did we imagine what response we would get.  By Sunday afternoon @3dclaire was trending in the UK.  Someone's husband walked round the local farmers market showing stall holders a photo of the chair to ask for help.  Other people put us in touch with the local media. Others offered supportive comments and offers of practical help. 

We trusted that the wheelchair was safe - and someone broke that trust. People talk about random acts of kindness and equally we experienced random acts of generosity from people who trusted that this was a genuine request and not a scam. Trust goes a long way. And in a world of bad news stories, kindness stands out. What would it be like if we trusted more... and were willing to be generous to strangers? Think about it...

© 2011 3D Coaching Ltd
May be distributed freely.  Please retain contact details: www.3dcoaching.com and send a copy/ link to info@3dcoaching.com



Doing more with less
There are often cutting comments in the press about the relationship between Cameron and Clegg, often speculating about the degree of trust between them.  The lack of trust saps energy, fosters a climate of suspicion, and replaces teamwork with internal politics.  If this feels familiar we recommend a book called The Speed of Trust by Stephen M R Covey.  Covey gets to the core roots of ethical behaviour and integrity and demonstrates how trust can speed everything up – surely critical in organisations where resources are being cut.  He offers a different approach to thinking about how to do more with less.

His first recommended behaviour is to ‘talk straight’. Be honest.  Tell the truth.  Let people know where you stand. Use simple language. Call things what they are.  Demonstrate integrity.

This is what we do when we coach.  You can learn how via our Coaching for Excellence programme.

3D Juggling 477: Who speaks first?

Claire writes: "There was a rush in the UK on Friday to see who would be the first party leader to speak first after the election result produced no majority. David Cameron's team announced that he would make an announcement at 2.30. And Gordon Brown spoke first to reassure the nation that it still has leadership in the vacuum.

Who speaks first? That question is a focus for me this year in the conversations which I have. In a conversation between a manager and a member of staff, who speaks first can produce different outcomes and a different tone. In a meeting or a coaching conversation it can produce different focus. And in a mediation conversation or a negotiation, the order in which people speak also has an influence.

I was talking to a friend who is going to have their first conversation with a new manager. 'I want to do the talking first', he said: 'It's important to me that he knows what I am thinking. First.'

In the UK, who spoke to Nick first may impact politics and the economy for years to come. So might who spoke to the press before they spoke to the party.

There is no right or wrong answer as to who speaks first... but it's an important question!

Love this? Do us a favour and send it to five people. Who thinks like you? You could send it to someone who likes to speak first.

Discuss this week's juggling at http://www.3dcoaching.blogspot.com/


© 2010 3D Coaching Ltd
May be distributed freely. Please retain contact details: www.3dcoaching.com and send a copy/ link to info@3dcoaching.com

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