Wednesday, March 17, 2010

3D Juggling 470: Lessons from my iPhone

Liz writes: "Whilst standing on a cold station platform waiting for a train to Leeds this week I noticed that the “slide to unlock” function on my iPhone won’t work if I’m wearing gloves.

Being the sort of reflective person I am I started wondering what message this might have for our business?

My phone wanted a personal touch, not a gloved approach and I reflected on how important being yourself is in coaching. Being transparent, saying what you see and tailoring your approach to the coachee is, I suggest, a powerful way to unlock potential.

Often what’s needed in coaching is a space for people to unlock their thinking and the best way I’ve found to do this is to really, really listen. Not so that I can ask the next clever question, not even so I can fully understand, but so that the coachee can believe that I am there for them, that I believe in them and that I trust they have the ability to find their way through the maze of their issue if I just let them.

When trying to unlock new business, a personal touch is also very effective. Rather than sending blanket emails I find it more effective, and enjoyable, to meet with people face to face, spend time talking to them about their challenges and discussing how I might be able to help. Working out how I can meet their needs rather than seeing where they fit into my offers.

So what are you trying to unlock at the moment and how might a personal touch work?"

Liz's blog is

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