Monday, September 14, 2009

3D Juggling 445: Treating people right

Jane writes: 'I was working with a client recently, helping them to think about how they could respond to some feedback from staff about their experience of working in a team that she leads. We explored several options and when she had decided how to start, she said “You know, I tried to get support to do this three years ago, but my organisation bought in expensive external consultants who didn’t tell us anything that we didn’t already know. Nothing improved as a result of that”.

Later the same day I was reading an article about lessons that have been learned from previous recessions, and came across the following quote from Jack Welch, former CEO of General Electric: ‘The best people move when times get better if you don’t treat them right.’
So what does ‘treating people right’ look like? One way to find out is to ask them, and that’s just what my client decided to do. Instead of relying on her interpretation of feedback from a sample of staff who completed a Staff Survey, she will give all staff opportunities to describe what being treated better would mean for them. The next step will be to engage them in taking responsibility for bringing about changes that they can achieve by adapting their behaviour, therefore influencing change in others.

When we help people to say what they need to say about things that are important to them we are treating them right. When we follow this up by helping them to bring about improvements, rather than relying on others to take action, we treat them even better.

Love this? Do us a favour and send it to five people. Who thinks like you? You could send it to someone who leads a team.

Talk to about how we can help you to treat your people right.

Discuss this week's juggling at

© 2009 3D Coaching Ltd May be distributed freely. Please retain contact details: and send a copy/ link to

Follow us on Twitter 3dclaire

Coming Soon:
15th October How to Not Need Mediation - LetchworthManaging staff without having to go to an Employment Tribunal

24th November Action Learning Set Facilitator Training - London

Career Makeovers: We have some spaces for Career Makeovers in London and Milton Keynes. In two hours you will gain clarity about your change of career.

No comments: