Claire writes: "As a manager or a leader, how often do you think "Oh no... Oh Help... Oh dear... " when someone brings a tricky situation to you in a one to one? And do you ever jump into the situation with them in an attempt to help them solve the problem?
I was observing two people working together in a training situation this last week and the manager had clearly begun to notice a number of issues arising from the story which his colleague had brought to him. During the conversation they tried to work together to solve the problem. h

Solutions are far more effective when they address the real situation and not the presenting problem. What's great about taking a helicopter view, is that you don't need to have identified all the issues. Once you can encourage the person you are talking with to join you in looking from a new perspective, they can see them too! So next time you can hear your mind saying "Oh no... Oh Help... Oh dear... " try inviting your colleague to take a step back and look at the whole situation from a different perspective.
PS After the feedback someone asked - how hight can you take someone with this. The answer is as high as is useful to them. I have worked with people who have looked down from several levels and had new insights.
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